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German-Speaking Customer Support Specialist for German Bank in Lisbon, Portugal
Job post no longer accepts applications

Do you have a consistently customer-oriented communication style and a solution-oriented and independent way of working? Being the first point of contact for customers comes naturally to you? This job offers you the opportunity to represent a major German bank and take care of all customer matters.

We are currently looking for German-speaking customer advisors who are ready to kick-start their careers in the picturesque city of Porto, in northern Portugal.


Job Responsibilities:

  • Service-oriented inbound
  • Answering customer questions and executing orders in the first contact around the entire Service Retail
  • Assist with phone banking ID and T-PIN & Postbank app setup.
  • Card blocking/unblocking/exchange
  • Recording of phishing cases
  • Acceptance of payment transaction orders
  • Product information
  • Recording of complaints 



  • Good linguistic expression in German (no slang, proper articles, an understandable accent is allowed).
  • Active listening
  • Good needs assessment
  • Enjoy customer service
  • Willingness to solve even difficult cases in the first contact
  • Resistance to stress 


Our Offer:

  • Hybrid work model ("Work from Home" up to 70%) based on good performance.
  • Service hours initially are Mo-Sa 8 5 p.m. 
  • Above-average salary opportunities.
  • Career opportunities within an internationally established company.
  • Relocation support.
  • Training and onboarding phase.

**All applicants must have an EU passport or valid residence permit.


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Related tags
German-Speaking Customer Support Specialist for German Bank in Lisbon, Portugal
4 months ago
Entry / Junior