Do you have a consistently customer-oriented communication style and a solution-oriented and independent way of working? Being the first point of contact for customers comes naturally to you? This job offers you the opportunity to represent a major German bank and take care of all customer matters.
We are currently looking for German-speaking customer advisors who are ready to kick-start their careers in the picturesque city of Porto, in northern Portugal.
Job Responsibilities:
- Service-oriented inbound
- Answering customer questions and executing orders in the first contact around the entire Service Retail
- Assist with phone banking ID and T-PIN & Postbank app setup.
- Card blocking/unblocking/exchange
- Recording of phishing cases
- Acceptance of payment transaction orders
- Product information
- Recording of complaints
Profile:
- Good linguistic expression in German (no slang, proper articles, an understandable accent is allowed).
- Active listening
- Good needs assessment
- Enjoy customer service
- Willingness to solve even difficult cases in the first contact
- Resistance to stress
Our Offer:
- Hybrid work model ("Work from Home" up to 70%) based on good performance.
- Service hours initially are Mo-Sa 8 a.m.to 5 p.m.
- Above-average salary opportunities.
- Career opportunities within an internationally established company.
- Relocation support.
- Training and onboarding phase.
**All applicants must have an EU passport or valid residence permit.
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