You need a valid European passport or work permit to apply for this position.

We offer

• New and modern offices with a game room, quiet space, kitchens, a terrace in the center of Brno, the second-largest city in the Czech Republic
• Relocation package including flight and 3 weeks at a hotel
• Health insurance
• Discount cards
• Cafeteria
• Extra money put into a meal-card
• Flexible working hours
• Performance bonuses
• Team-building activities
• Whether you're an adventurer or prefer a more relaxed lifestyle, this job allows you to find a healthy balance between personal and professional life

The job

As an IT Support, you will:

• Be assigned to work with one of the major clients - for example a famous car manufacturer, an energy supplier, a cosmetics company, a smartphone producer, or a large IT corporation.
• Be responsible for remote resolution of technical and administrative issues, including accounts, systems, applications, laptops, PCs, related equipment, and networks of client employees in a specific country.
• Coordinate and actively participate in communication with the client and professional technicians (level 2 support) via phone, emails, chats, and ticketing tools (ServiceNow).

Your qualifications

• You speak and write French at a native level and you are fluent in English (B2).
• Experience in the travel industry or customer support is a plus, but NOT a must.
• You have a basic understanding and level of computer handling skills. A daily user of Windows, Android or iOS, Microsoft Office, etc.
• Ability to handle phone calls, respond to emails, and skillfully guide the client.
• You have good communication skills; you are punctual and reliable; highly skilled to handle incoming inquiries successfully and give a useful guidance to the client.