Why join us

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix + Webhelp Greece and use your communications skills in Dutch.

No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands.

What you’ll be doing:

• Manage inbound calls, emails, or live chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team targets and call-handling quotas
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

Requirements:

• Proven customer support experience or experience as a client service representative
• Native/near native in Dutch
• Good level of English
• Bicycle enthusiast or at least Sports enthusiast. Active sport is a bonus. 
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multitask, prioritize and manage time effectively

What we offer:

• Work from anywhere in Greece
• Indefinite contract
• Competitive remuneration package (14 Salaries/year)
• 10% monthly performance bonus
• Daily meal voucher in Up Hellas Mastercard
• Private health insurance + Dental Care
• Opportunities for international Career through Webhelp International Mobility program
• A challenging working environment
• Employee events
• Free gym, well-being activities and a rooftop cinema with Acropolis views
• Enjoy with your co-workers your lunch break at our new Restaurant

Concentrix + Webhelp Hellas is an equal-opportunity employer

Concentrix + Webhelp considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.