For Employers
Ref:COPO Italian
Kickstart your career in the world of Tech and Customer Support in Poland!
Job post no longer accepts applications

We Offer

💰 Performance bonuses

🏡 The choice to work remotely in Katowice or Szczecin (equipment will be provided) or from the office in Lublin

🌟 A benefit package, including LuxMed private medical care, MyBenefit cafeteria, and life insurance

🚀 A 5-week training program (4 weeks in Lublin, with paid transport and accommodation)

📈 Career development opportunities (grow internally: e.g. team leader)


The Job

As a Junior Tech Support, your daily tasks will include:

📞 Handle customer calls, emails, and chats, providing top-notch technical support.

📧 Use Salesforce to log calls and respond to emails.

🕵️ Use provided research platforms to gather information and solve tech issues.

🚀 Make escalations following the company’s procedures.

😊 Interact with customers in a friendly and professional manner.

📚 Participate in training sessions.

👥 Collaborate with higher-level support teams and report known issues.


Your Qualifications

💬 You speak Italian fluently and English at a B2 level

🎓 It’s a plus if you have experience in troubleshooting equipment like DSL routers, wireless routers, access points, network adapters and VoIP products

💻 You have great computer handling skills.

💪🏻 You're problem-solving and good at finding the right information.

🥇 Your communication and negotiation skills are good, and you are very professional and thorough.


If you have any questions about the position, don't hesitate to reach out to We're here to help!

Related tags
Kickstart your career in the world of Tech and Customer Support in Poland!
5 months ago
No experience / No degree