Responsibilities:

• Deliver great customer service through effectively managing inbound contacts via email and online chat (Up to 3 at time)
• Understand what information, products or services the customer requires and provide accurate, clear and relevant information 
• Resolve customer queries within the agreed authority and timelines 
• Contribute to continuous improvement initiatives where applicable 
• Meet and exceed targets which drive increased customer satisfaction 
• Comply with legal requirements, industry regulations, internal policies and professional codes
• Work closely and cross-functionally with other teams such as Responsible Gaming, AML, Payments and Marketing
• Support the team with new ideas and suggestions for improvement to make the company even better

Requirements:

• Native/Fluent German spoken and written communication is essential and a good knowledge of English fit for internal communication.
• Experience in a customer service environment is essential 
• Gaming industry experience is desirable 
• Strong customer service knowledge and competence 
• Strong communication skills, both written and verbal 
• Good problem-solving skills 
• Strong attention to detail and multi-tasking.
• Technical skills, able to work with a computer and typical MS programmes. Able to quickly learn a new system.

 
*The chosen candidates will be working on 5 days a week in 8 hour shifts, these shifts can be Monday through Sunday between 8:00 am to midnight.
 
What they offer:

• In 6-8 weeks you will learn everything that is important for the position in a paid training course
• They encourage continuous education and offer regular training to learn and refresh knowledge, market trends and best practices
• An established International Group who have a solid foundation on which to grow
• Relocation Support: They offer free accommodation for 4 weeks and reimbursement of your relocation costs to make your relocation to Malta as smooth as possible
• Competitive Compensation Package: They offer an attractive compensation package with private health and dental insurance as well as subsidized parking. You will join the team with a competitive salary and have the opportunity to increase this further based on your performance
• Free Breakfast Daily
• On-site childcare: They have their own childcare for children over 3yrs of age
• Sports Subsidy: They subsidize your membership
• Modern office: In their offices you will find an open office concept and the latest technology
• Events: They love spending time with the team. Be it at charity or team events, because they only have fun together
• One Team Culture: They believe in collaboration and in the team, but also value the uniqueness of each person. Together they are stronger!

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