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Japanese speaking Customer Support Team Leader - Malta - JID:8988
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Job Description:

We are seeking an experienced and fluent Japanese-speaking Customer Support Team Lead to join our client's dynamic and growing team. Based in Malta, you will lead a team of customer support representatives to ensure their clients receive exceptional service and assistance. Your role will involve supervising daily operations, resolving escalated issues, and maintaining a high level of customer satisfaction.

  • Lead and mentor a team of Japanese-speaking customer support representatives.
  • Manage day-to-day operations, including assigning tasks, monitoring performance and KPIs, and ensuring service quality.
  • Handle escalated customer inquiries and issues, providing swift and effective resolutions.
  • Collaborate with other departments to improve customer support processes and workflows.
  • Analyze customer feedback to identify areas for improvement and implement necessary changes.
  • Prepare and present regular performance reports to management.
  • Stay updated on industry trends and best practices to enhance customer support strategies.
  • Foster a positive and motivated team environment.


  • Japanese native speaker able to communicate fluently in English, both written and spoken.
  • Proven experience in customer support, with a minimum of 2 years in a leadership or supervisory role.
  • Strong understanding of the iGaming industry and its specific customer service requirements.
  • Excellent communication and interpersonal skills.
  • Problem-solving mindset with the ability to handle challenging situations.
  • Proficiency in using customer support tools and MS Office software
  • Exceptional organizational and multitasking abilities.
  • Based in Malta

To find out more about this great opportunity and many others, get in touch with the Betting Connections team.
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Japanese speaking Customer Support Team Leader - Malta - JID:8988
3 months ago