We are looking for German Customer Experience Agent in Malta (Hybrid)

Resolve customer queries via live chat and email
Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution
Communicate with 2nd line support team and payment providers to solve customer problems in the most efficient way.
Approve customer withdrawals upon request from the player
Review of customer documentation and KYC checks on demand for various jurisdictions in line with policy
Contribute to team effort by achieving personal KPI’s to support departmental SLA’s
Provide insight into current customer feedback and help shape our systems, processes and self-service outlets, such as our FAQs and Knowledgebase, both within CS and the wider Country Management
Ad hoc tasks as required by the CS Management such as analysing customer contact trends and patterns, and providing context around these

You have a native level of German, both written and spoken and a keen interest in sports & casino. You have an analytical approach to problem solving and are quite a Sherlock when it comes to solving even more complex issues our customers might have.

Basic gross yearly salary around 24000 euro + bonus

10% bonus paid quarterly and based on KPIs 
Relocation package

A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere
€250 Annual Wellbeing Allowance (Claimable after probation).
€250 One-time Hybrid Allowance to help you set-up your home office.

Health Insurance

Hybrid work (from Malta)