We are looking for a Technical Support Agent with Hungarian to work in Bulgaria (Hybrid position)

• Help client solve problems with Microsoft products
• Handling Business Clients’ Technical requests via outbound calls, ticketing system and remote sessions
• Analyzing service performance issues
• Setting case priority depending on the client needs
• Providing relevant solutions through established procedures
• Focusing on customer expectations and satisfaction
• Collaborating with other team members to provide high-quality support
  

• Are advanced in both Hungarian and English
• Have previous technical experience or relevant education
• Have excellent communication skills
• Are able to identify and understand clients’ needs
• Have the ability to present complex information in a simple way
• Are interested in specialization in various Microsoft services
• Are up for a fresh new challenge