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POLISH-SPEAKING TECHNICAL SUPPORT REPRESENTATIVE
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We're looking for a Technical Support Specialist with passion for technology to join our Cloud Services Support Team. We assist corporate clients with their business-impacting technical issues.

So, what’s the role all about?

  • Handling Business Clients’ Technical requests via outbound calls, ticketing system and remote sessions
  • Analyzing service performance issues
  • Setting case priority depending on the client needs
  • Providing relevant solutions through established procedures
  • Focusing on customer expectations and satisfaction
  • Collaborating with other team members to provide high-quality support

You are a good fit for the role if you: 

  • Are advanced in both Polish and English
  • Have previous technical experience or relevant education
  • Have excellent communication skills
  • Are able to identify and understand clients’ needs
  • Have the ability to present complex information in a simple way
  • Are interested in specialization in various Microsoft services
  • Are up for a fresh new challenge

What you can expect from us:

  • Standard working hours Monday – Friday
  • Competitive salary with performance-based bonuses
  • Extensive initial training and onboarding
  • Certification program for Engineers accepted worldwide
  • Continuous training and upskilling program provided by local Subject Matter Experts (Coaches) or directly by the client
  • Professional Development and Career Navigation programs to map out the steps in your development
  • Health and Wellbeing initiatives
  • Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, corporate discounts and many more
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JOB SUMMARY
POLISH-SPEAKING TECHNICAL SUPPORT REPRESENTATIVE
Sofia
6 months ago
Entry / Junior
Full-time