As Customer Advisor, you will:

• Engage with customers via email or telephone to provide product information as part of the post-sales process
• Follow-up on orders, machine repairs and complaints – and troubleshoot.
• Work on continuous improvement for customer satisfaction
• Listen to the customer's unique situation and acknowledge their needs
• Go beyond the customer's service expectations so they will remember and share their great experience.

We are looking for:

• Proficient Polish (C1/C2)
• Fluency in English (B2)
• Previous experience in Customer Service or troubleshoot is preferred
• Excellent verbal and writing skills coupled with empathy and team spirit
• Proficiency in IT skills: understanding of Microsoft Office, email, and chat technologies
• Good logical thinking
• For non-EU residents, it is mandatory to have a valid work permit.

We offer you:

• Competitive salary (14 months)
• Meal allowance paid in voucher card (net)
• Health insurance with a dental plan (after 6 months of the contract) 
• Relocation package: shared accommodation (for 12 months) and flight reimbursement (after 6 months)
• Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career
• Work in the office – Monday-Friday.

Life at our company:

• Work with a diverse environment with people from over 58 nationalities
• Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
• We are certified Great Place to Work for 4 years in a row (2019,2020,2021,2022)!