Are you detail-oriented with a passion for administrative processes in the insurance world? Do you enjoy working in a structured environment with international exposure?

Join our client's operations team in beautiful Barcelona as a Back Office Specialist for the German-Austrian Market!

Your responsibilities and impact as a Back Office Specialist will be:

• Receiving registration files and uploading them into internal systems

• Updating the insured database with accuracy and speed

• Managing customer communications (e.g., welcome packs, automated letters)

• Overseeing payment collections and settlements with insurance partners

• Analyzing reports and helping ensure business monitoring processes run smoothly

• Supporting internal teams such as the Call Center and Cancellations department

• Liaising with service providers and offering process support

• Handling cancellation requests and ensuring proper system updates

Skills, qualifications, and interests you need to succeed in this role:

• A native/bilingual level of German and a good command of English or Spanish

• A background in administrative work, ideally 2–3 years in an office or insurance/financial setting

• Bachelor's degree in business administration, economics or similar, or higher degree in administration or similar.

• Proficiency in Microsoft Excel (pivot tables, vlookup, if-error functions, conditional formatting, etc.)

• Strong organizational skills, attention to detail, and analytical thinking

• Comfortable working both independently and as part of a team

• A proactive, solution-oriented mindset with a knack for improving workflows

• Willingness to live in or relocate to Barcelona

• Valid Spanish work permit (required)

What’s in it for you?

• Permanent position after an initial trial period

• Hybrid work model: 3 days remote, 2 in-office

• 28 vacation days/year (25 working days + 3 special leave days)

• German public holiday calendar

• Flexible Fridays: Reduced working hours

• Private health insurance 

• Meal/transport card with tax benefits

• Exclusive brand discounts

• Gym discounts (DIR Barcelona)

• Dynamic, diverse and inclusive environment

Living in Barcelona:

• Work in a multicultural, international setting

• Enjoy Mediterranean weather, beaches, and mountains

• Indulge in a vibrant food and culture scene

• Live in one of Europe’s top startup and innovation hubs