The role in a Snapshot  

In the role of Customer Retention Manager you will be responsible for retaining customers with the highest churn risk and directly contribute to revenue. Does this sound like a challenge you are up for? Then apply!

Your Role in Our Mission: 

• In this unique role, you will be responsible for retaining customers with the highest churn risk and directly contribute to revenue 
• Effectively identify customer’s problems and issues to maximise the possibility for retaining a customer
• Negotiate with customers and balance GoStudents’ revenue target and the costs of retaining the customer
• Support your existing and new colleagues by helping to onboard and train them, as well as always exhibit GoStudent’s culture and values
• Establish effective working relationships to ensure excellent information flow and feedback on process, policy and product changes that will affect our team and customers
• Achieve quarterly goals related to retention, conversion rate of “at risk” customers, as well as proactively forecast risks in achieving your goals and develop mitigation plans to minimise them

What will you bring: 

• Very good Polish skills (C1/C2) – You communicate confidently with Polish-speaking parents and can get them excited about our offer.

• Customer focus & empathy – You have a strong sense of customer needs and always find the right solution.

• Strong communication skills – You are persuasive, listen actively, find solutions, and build long-term relationships.

• Experience in customer support or account management (advantageous) – You have previous experience dealing with customers and know how to engage them in the long run.

• Experience with CRM systems (advantageous) – If you have worked with CRM tools before, you are well-prepared.

Our way to develop your full potential:

• Flexible & focused working: Benefit from our hybrid working model with 2-3 flexible days per week and a Meeting Free Friday for undisturbed productivity.
• We grow together: Continue your career with clear development paths and our Spark! Growth & Development program. Get access to 1000s of courses on LinkedIn Learning, our Spark! Mentorship program and monthly learning sessions. Take advantage of 30 free learning sessions to experience GoStudent for yourself
• Work Smart, Play Hard: Our regular team and office events ensure a good atmosphere. We believe in team spirit, celebrating together and having lots of fun.
• Strength through community: Get involved in one of our GoStudent Employee Resource Groups (ERGs) and stand up for issues that are close to your heart.
• All-round support: We are there for you 24/7. Benefit from a comprehensive Employee Support Program - not only for you, but also for your loved ones.

Openness Statement 

We value your unique skills and passion. We don't hire based on age, gender, nationality or political opinion - we value your talent and motivation. Even if you're a unicorn - just like GoStudent: do you believe in having a positive impact? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, more innovative and stronger.

Want to find out more? Then visit our career page “who we are”!

If you are ready to rethink education with us, develop yourself in an ambitious team and have a real impact - then apply now! 🚀

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