German fluent Policy Administrator

Location: Dublin, Ireland

Salary: 31K base gross

Contract: Permanent

Hybrid working model (50% from home and 50% from the office)

The role of the Policy Admin involves working in a fast moving environment and administrating a portfolio of Corporate Clients. The roles provide candidates with the opportunity to be the "face" of our company , working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts.

Responsibilities:

• Be a strong team player with good communication skills
• Ability to be flexible and open to learning new skills
• Respond to requests from external and internal clients through email within our 24 hour service level agreements (SLA)
• Process 40+ email per day and work on additional tasks
• Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
• Build positive and professional working relationships with internal clients
• Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete.
• Demonstrate a cooperative spirit and contribute to a positive and supportive working environment.
• Responsible for the policy management of small, medium and large corporate clients.
• Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection.
• Aim to achieve a first time resolution when communicating via email or phone.
• Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.). Manage your markets effectively as per team requirements.
  
  
  

Requirements:

•  1-2 years’ experience in Administration role or previous experience in a customer focused role in an administrative capacity
•  Experience working in pressurized environment with tight deadlines
• Strong Knowledge of Microsoft Office (Excel, Word)
• Experience in a customer and quality focused environment, producing accurate work within team turnaround times
• Fluent in English and German

We offer:

• Dynamic and Multinational working environment

• Trainings and programs dedicated to Learning and Development (e.g. free access to LinkedIn Learning)
• A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance etc.
• Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad.
• Discounts on our products