We are looking for an experienced Norwegian Speaking Service Manager to work from our clients office in Libson!

Your Role & Responsibilities

The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process.

Responsibilities

• Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client's services and performance are aligned with the Customer's business plans

• Coordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions.

• Relationship Management

• Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract.

• Manage Customer enablement duties such as provider portal overview, training, access requests and ongoing Customer needs

•  Operational / Performance Management

• Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted

• Review Key Performance Indicators (KPIs) and provide action plans, when necessary.

• In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively.

• Identify ongoing benefits, opportunities, and innovation for continual service improvement

• Provide accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposes

• Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested

• Participate in business meetings and general inputs in day-to-day improvements

Qualifications & Experience

Minimum Requirements

• Bachelor's / Masters degree or equivalent in related field

• Power Point, Excel, Outlook, Word, Microsoft Teams

Professional Certifications

• ITIL V3/v4 certification

• CISCO CSM

Competencies/Skills

• Communication Skills

• Creativity and innovation

• Adaptability & Flexibility

• Vision and Strategy

• Developing Others and Themselves

• Organizational Awareness

• Conceptual Thinking and Problem Solving

• Action Management

• Business Planning and Resource Management

• Financial & Budgeting Management

Why choose our client? 

• Permanent contract

• Competitive salary

• Private health and life insurance from day one in the company

• Working hours: Monday to Friday

• On-site Work Module

• Meal allowance on card/voucher

Do you fit the requirements and is looking for your next professional opportunity in Lisbon? Feel free to apply!