At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – а company specializing in customer experience technology that
delivers outsourced sales, support, and business process services to large businesses, we are
looking for – Payment Support Specialist with German and English.

Responsibilities:
*Support customers via phone and email in both German and English;
*Assist with credit card issues and transaction-related questions;
*Ensure a smooth customer experience by resolving inquiries efficiently;
*Keep accurate records of all interactions in internal systems;
*Work closely with other teams to provide timely solutions.

Qualifications:
*Confident communication skills in German and English;
*Experience in customer service or a similar role is a plus;
*Problem-solving mindset and attention to detail;
*Comfortable working in a fast-paced, international environment;
*Open to working in a dynamic team.

Our client offers:

*Full-time position, 39 hours a week from Monday to Sunday 8AM to 10PM, with alternating
weekend;
*Competitive salary with additional role and language complements, as well as performance-
based incentives;
*One-time signing bonus for external candidates and recurring loyalty bonuses every three
months;
*22 business days of annual leave, with compensation for working on Spanish public
holidays, following national labor laws;
*Permanent employment contract in an established company;
*Fully paid training from day one.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).