Location: Greece - work from home

Role: Dutch Customer Service Advisor

Salary:  The Basic net salary is 1000 € net/month (plus the additional Christmas, Easter and Holiday bonus) + Euro 30 net p/m work from home allowance. + 132 euro net p/m for food vouchers plus up to 105 EU gross p/m bonus potential. 

Working hrs: rotational between Monday to Friday, 9:00–21:00 (8-hour shifts)

Support Customers with Everyday Essentials from the Comfort of Your Home

Are you fluent in Dutch and passionate about helping others? This is your chance to join a dynamic and empathetic customer care team—supporting people with vital everyday services, from meal vouchers to home assistance. This is a work-from-home opportunity based in Greece, offering stability, flexibility, and the chance to make a genuine impact in customers' lives.

The Role

As a Customer Advisor, you'll handle inbound calls and emails from Dutch-speaking clients related to two core voucher-based products suc as Service Vouchers (used for Cleaning services, Grocery shopping and Transport assistance for people with disabilities) and Benefit Cards  (Meal and restaurant vouchers, Electronic vouchers for various purchases e.g., Ecopass, Lunch Pass, Sport & Culture Pass, Gift Cards)

Key Responsibilities

• Provide professional support for voucher usage, ordering, reimbursement, and exchange
• Guide customers through website login and registration processes
• Assist with updates to personal data
• Support card and voucher orders, including missing or undelivered orders
• Follow up on payments and unreceived cheques
• Assist with requests for fiscal tax certificates
• Explain legal terms and conditions related to voucher usage

Requirements

We are looking for candidates who have:

• Excellent communication skills both verbally and written in Dutch
• Previous customer service and /or back office experience desired
• Flexible attitude
• Computer literate
• Ability to work from home (home office and good broadband connection)

Benefits & Salary

The Basic net salary is 1000 € net/month (plus the additional Christmas, Easter and Holiday bonus). Additional Euro 30 net p/m work from home allowance + 105 EUR gross performance bonus potential p/m + 132 euro net p/m for food vouchers. IT equipment is provided to you if successful. 

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com