Support Engineer – Cloud & Enterprise Services
Bucharest, Romania
14,000 RON per month
This is a hybrid role involving working from home and office in Bucharest.
Overview
Join a global leader in technology and innovation! As a Support Engineer, you'll play a pivotal role in resolving highly technical and sensitive customer issues, working with cutting-edge products and collaborating directly with product and engineering teams.
This role offers a unique chance to develop deep technical expertise while contributing to customer success, product improvement, and team knowledge growth.
Key Responsibilities
Technical Issue Resolution
- Own and resolve complex, escalated customer issues.
- Use deep troubleshooting tools and practices to investigate and fix problems in M365, Exchange Online, Outlook, and Identity Solutions.
- Provide timely and accurate technical resolutions and updates to customers.
Product and Process Improvement
- Work closely with the product team to identify and escalate defects and design improvements.
- Report bugs and contribute to pre-release product testing and feedback loops.
Customer & Partner Communication
- Represent the company in interactions with corporate clients.
- Manage high-pressure and politically sensitive issues with tact and professionalism.
- Participate in technical presentations and discussions with stakeholders, customers, and partners.
Readiness and Collaboration
- Lead or participate in team readiness sessions, SME case reviews, and triage meetings.
- Mentor engineers and act as a technical leader.
- Write knowledge base articles and drive content development for internal use.
Qualifications & Skills
Required:
- Bachelor's degree in Computer Science, IT, or equivalent experience
OR 3+ years in technical support, consulting, or IT. - Fluent in English (reading, writing, speaking).
Technical Proficiency:
- PowerShell (mandatory)
- Deep knowledge of Microsoft 365, Exchange Online, Outlook (Mac & Windows), OWA
- Strong grasp of cloud models: IaaS, PaaS, SaaS
- Understanding of Identity Solutions: ADFS, DirSync, AADSync, SSO
- Troubleshooting networking issues and tools: IP, DNS, DHCP, VPNs, Wireshark, tracert, etc.
- Familiarity with Active Directory, security, OS internals
- Programming/debugging knowledge is a plus
- Previous experience with Windows Server, enterprise-level support is preferred
Key Competencies
- Strong critical thinking and problem-solving skills
- Exceptional communication—verbal and written
- Experience handling complex, escalated, and politically sensitive issues
- Proven ability to lead, mentor, and collaborate with global teams
- High emotional resilience and customer empathy
What You’ll Gain
- Work with some of the most technically challenging and high-impact issues
- Develop deep technical expertise across Microsoft’s cloud and enterprise services
- Career progression into technical lead or advisory roles
- Opportunity to contribute to product design and customer experience