Location: Athens, Greece

Role: German speaking Customer  Support Specialist

Salary:  1300 gross p/m (paid 14 x per year) plus around 100 EUR meal vouchers p/m

Hours: 40 hrs per week rotational

The company

Our client is a leading provider of customer experience solutions, offering innovative and scalable services to global brands. Operating in a dynamic and multicultural environment, the company specializes in customer support, technical assistance, and digital engagement, delivering high-quality service across various industries. With a strong commitment to professional growth, employee well-being, and operational excellence, the company fosters a collaborative and inclusive workplace in Athens, Greece.

The Role

We are looking for a German-speaking Customer Support Specialist to join our team and deliver top-tier assistance to customers via phone, chat, social media and email. You will be representing a famous home appliance brand known for its high-quality kitchen products. If you have a passion for problem-solving and enjoy providing exceptional customer experiences, this role is for you.

Responsibilities

• Deliver outstanding support to customers, ensuring prompt and accurate responses via phone and email.
• Provide clear, valid, and complete information by following established procedures.
• Take ownership of customer inquiries, ensuring swift resolution and follow-up.
• Build strong relationships by addressing customer concerns in a friendly, professional, and courteous manner.
• Meet and exceed service quality expectations, compliance regulations, and productivity targets.
• Create a seamless and positive customer experience that reflects our company’s values.
• Follow managerial guidance and actively provide feedback to improve processes.

Requirements

We are looking for candidates who have: 

• Fluency in German
• Intermediate English
• Excellent communication skills, both verbal and written.
• Excellent problem solving skills

Salary, benefits and relocation package

• Competitive salary and job stability.
• Meal vouchers
• Fully paid training and ongoing professional development.
• Permanent contract with long-term career prospects.
• Private healthcare benefits.
• Opportunities for continuous learning and career growth.
• A diverse, inclusive, and engaging work environment.
• Wellness programs including on-site fitness facilities and personal training.
• A vibrant, multicultural setting with initiatives to foster team spirit and collaboration

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com