Technical Customer Support Specialist (Polish Speaking)
Thessaloniki, Greece
€1100 gross per month * 14 months per year + relocation assistance
Working on behalf of one of the world’s leading gaming companies
Languages Required: Fluent Polish (C1 level) & Proficient English (B2 level)
About the Role:
Join our dynamic team at one of the world’s top gaming companies, where you'll be an essential part of delivering exceptional customer support to our global gaming community. As a Technical Customer Support Specialist, you'll assist customers through email, offering solutions and guidance to ensure player satisfaction. Your passion for gaming, coupled with your problem-solving skills, will drive our team and player success forward.
Key Responsibilities:
- Customer Assistance: Provide technical and customer support through voice, chat, and email channels, ensuring timely resolution of issues.
- Problem Solving: Diagnose and troubleshoot technical issues with a focus on customer satisfaction and efficiency.
- Collaborative Teamwork: Engage with internal teams, offering feedback, updates, and promoting collaborative solutions to enhance the department’s effectiveness.
- Communication Excellence: Effectively communicate complex information in a simple, clear manner both verbally and in writing.
- Social Media Savvy: Leverage your knowledge of social media to provide customer support and foster brand engagement.
- Adaptability: Stay up to date with changing processes, new technologies, and product updates, ensuring customer interactions are accurate and effective.
Role Requirements:
- Languages: Fluent in Polish (C1 level) and proficient in English (B2 level).
- Experience: 1-2 years of experience in customer support or technical support, ideally within a help desk or IT support function.
- Technical Proficiency: Knowledgeable in external systems and PC-based internet/software applications (e.g., Microsoft Office, Internet).
- Communication Skills: Excellent written and oral communication abilities.
- Flexibility: Ability to adapt quickly to changes in processes and information, demonstrating resilience in a fast-paced environment.
- Independent Worker: Proven ability to work independently and in a team.
- Compliance: Willingness to undergo background screening if required.
On Offer:
- Competitive salary and benefits.
- Opportunity to work with a leading global gaming company.
- A chance to grow within a dynamic and passionate team.
Relocation
- 15 days free accommodation
- Up to €350 reimbursement for the first agency fee/rent/deposit
- they buy the flights from anywhere in Europe to Thessaloniki.
Shifts -
- Monday to Sunday, rotating schedules 6am to 2pm, 10am to 6pm and 2pm to 10pm.
- Starting date: 12th June