Responsibilities:

• Handle technical support queries via calls and occasional chat.
• Diagnose and troubleshoot issues with Wi-Fi, TV, and mobile services.
• Resolve account access and connectivity issues (e.g., GPS signal, remote control functions).
• Proactively offer product upgrades when applicable to enhance customer experience.
• Follow CRM-guided processes to provide consistent and effective solutions.

Requirements:

• Languages: Native Dutch speaker (preferably Flemish); basic English is a plus.
• Experience: Prior experience in sales, customer service, or a BPO environment is an advantage.
• Skills: Proficiency with PC and CRM systems, clear communication, and strong listening skills.
• Personal Attributes: Empathy, patience, a commercial mindset, flexibility (including evenings and weekends), and resilience under pressure. Interest in the telecom sector is a plus.

Working Hours and Conditions:

• Full-Time/Part-Time: 40 hours/week preferred for full-time; part-time available (minimum of 30 hours/week).
• Schedule: Monday to Friday, with occasional weekend shifts.
• Breaks: Paid breaks (2 x 15 minutes) and an unpaid lunch break (1 x 30 minutes).
• Performance Metrics: Measured by sales targets, punctuality, and attendance.
• Hybrid Model: Office-based for the first shift, with the option to work from home for the second. Fully remote work available on weekends.

Compensation and Benefits:

• Salary: Competitive base salary with bonus commissions.
• Extra Benefits: Private health insurance and relocation package (includes flight ticket, initial taxi transport, and assistance with initial housing).
• Training: Comprehensive training provided.