The Supply Chain Specialist (SCS) is a member of the Supply Chain Services team and is responsible for the end-to-end supply chain of medicines and health products from requisition to final delivery. The SCS acts as the supply chain expert for a portfolio of assigned countries within a regional team.

Responsibilities

• Order Management: processing orders from clients (usually via an online marketplace) and converting these orders into purchase orders to be placed on international suppliers.
• Exportation and Importation: converting supplier purchase orders into shipments and ensuring all necessary exportation and importation documentation is in place.
• Transportation: arranging pick-up of the orders with selected Logistics Service Providers (LSPs) and overseeing the pick-up, transportation and delivery of shipments at the clients chosen point of delivery, e.g. port of entry, central medical store.
• Customer Service: ensuring the clients are provided excellent customer service with timely updates on orders and shipments.
• Performance Management: executing order management and transportation within agreed-upon lead times to ensure that company meets its KPIs with its donors.
• Data Management: ensuring operational and performance data is logged on a timely basis, in full and without errors.
• Quality Management: ensuring goods are ordered and transported as per company quality standards and that work is executed as per company ISO-certified/GDP-compliant processes, SOPs and work instructions.
• Continuous Improvement: actively contributing to company commitment to innovation by identifying opportunities for improvement in the supply chain.

Requirements

• Bachelor's Degree in logistics, management, public health, business or other related area or equivalent experience.
• A minimum of 2 years of experience in a procurement and/or Supply Chain and/or logistic role.
• Fluency in English and French.
• Experience with ERP or other supply chain management systems.
• IT-proficient, with experience in Microsoft Office.
• Excellent written and verbal communication.
• Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities and work in a team with diverse cultural backgrounds.
• Solution-oriented with a high sense of quality, attention to detail, accuracy, efficiency and meeting tight deadlines.
• Dynamic and solution-oriented.
• Can work independently but also as a team player.