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Italian-speaking Technical Support Agent (search engine) in Lisbon, Portugal


Are you tech-savvy with excellent communication skills and a strong service-oriented mindset?

Do you enjoy technical troubleshooting and want to develop your IT skills? The world's largest and most renowned search engine is looking for Italian-speaking Technical Support professionals! This is your opportunity to kick-start an international career in Lisbon, Portugal while working in a dynamic, multicultural environment.

About the company

Our partner is a French multinational outsourcing company that helps the world's most renowned brands manage their customer support with professionalism and customer orientation. With a team of over 62,000 professionals across 170 locations and 49 countries, they offer a fast-paced, multicultural work environment with excellent career growth opportunities.

 

What will you do?

  • Provide Italian-language inbound customer support via phone, chat, and email.

  • Respond to customer inquiries and document relevant case information.

  • Ensure excellent customer satisfaction by resolving technical issues efficiently.

  • Assist with pre-sales, general inquiries, and technical support.

  • Appropriately handle escalations and document resolutions.

  • Collaborate with other technicians to resolve or close tickets properly.

  • Maintain the internal ticketing system in English.

  • Represent the company with professionalism and integrity, contributing to a positive brand reputation.

 

Candidate profile

  • Native-level Italian (C2) and English proficiency.

  • Experience in technical troubleshooting is an advantage.

  • Excellent communication skills, with the ability to simplify technical jargon.

  • PC literacy and proficiency in Google Docs & Google Sheets.

  • Aptitude for wireless troubleshooting.

  • Patience and problem-solving skills.

  • Ability to handle sensitive data with confidentiality.

  • Proactive, self-motivated, and a great team player.

  • EU passport or valid residence permit is required.

 

Employer offers

  • Competitive salary (14 monthly payments per year) + performance bonus + meal allowance + transportation subsidy.

  • Relocation package including:

    • Flight reimbursement and accommodation for 12 months.

    • Administrative support for relocation.

  • Private health insurance with dental plan (after 6 months).

  • Career growth opportunities in an international environment.

  • Work in a diverse team with professionals from over 15 nations.

  • Modern office facilities in Lisbon.

  • Company celebrations, events, and local business discounts.

  • Opportunities to work in different company locations worldwide.

 

About Lisbon

Lisbon is a thriving international hub known for its beautiful coastline, rich culture, and sunny weather. With affordable living costs, world-class cuisine, and a welcoming expat community, it's the perfect destination for professionals looking to enjoy a great work-life balance.

 

Multilingual Jobs Worldwide

We are a leading recruitment agency specializing in multilingual and international hiring. With offices in Oslo, Tallinn, Malaga, Malta, and Lisbon, we collaborate with over 300 partners in 30+ countries and have successfully helped 3,000+ candidates find their ideal jobs.

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JOB SUMMARY
Italian-speaking Technical Support Agent (search engine) in Lisbon, Portugal
Oslo
2 days ago
Entry / Junior
Full-time

Italian-speaking Technical Support Agent (search engine) in Lisbon, Portugal