Are you tech-savvy, interested in software solutions, and possess excellent communication skills along with a strong service orientation? At the same time, are you drawn to opportunities abroad and can envision advancing your career in the vibrant capital of Portugal, Lisbon? We may have the opportunity that you are looking for!

As a Customer Advisor for our client, your responsibilities will include:

• Responding to customer inquiries via phone, email, or chat Identifying customer issues
• Performing troubleshooting to find solutions
• Categorizing cases and potential errors
• Assisting customers in using paid products
• Escalating complex issues according to established procedures

Ideal Candidate Qualities:

• Fluent German skills (at least C1 level, ideally native proficiency) and B2 level of English
• Excellent communication skills (both oral and written) and interpersonal abilities
• Quick grasp and adaptability in learning new processes, concepts, and skills
• Outstanding organizational skills and time management
• Minimum of 12 months direct customer service experience required, preferably in B2C and/or B2B contact centers
• Proactive attitude and strong team spirit
• Ability to not only handle customer emotions but also empathize with the customer's situation
• Openness to flexible working hours as needed (may include evenings, weekends, and/or holidays) / Shifts: 8 AM to 8 AM / Monday to Sunday
• Valid EU passport or work permit

About the Offer:

• Relocation support (€2500 relocation bonus, full bureaucracy assistance, help with accommodation search)
• Attractive compensation package (base salary plus language bonus, transportation bonus, and performance bonus)
• Plus meal allowance (€7.63 net daily) New office spaces in the picturesque location of Lisbon (near the beach)
• Career growth and development opportunities
• Pleasant and inspiring work atmosphere
• Emerging global company with an impeccable reputation
• Complimentary fruit, coffee, tea, water, and much more

Like what you are reading?  Send us your application via the link below and we will be in touch!