Description and Requirements

Are you looking to develop your career and take on larger responsibilities in an exciting and growing environment? We are currently looking for a Wellbeing Team Leader (m/f/d) to work in a very prominent location in Barcelona

Responsibilities:

• Providing mentorship, guidance and career development to our wellbeing counselors team
• Identifying actionable insights, suggestions and recommendations for more effective team work
• Strategy development based on industry research and quantitative analysis of wellbeing
• initiatives
• Provide strategic vision to develop and manage our wellbeing program for our teams
• Establishing team goals, motivating and working with direct reports on strategies for results
• development
• Attendance to and presenting our wellbeing concepts at internal, industry and client events
• Acting as a the wellbeing team's single point of contact for account leaders
• Partnering with global and cross-functional teams to develop scalable global solutions

We expect:

• Proven experience in leading a team across multiple countries or relevant people management
• experience in a customer care organization, preferably in a BPO environment
• Experience in process development and improvement as well as experience in project roll-outs
• and launches
• Successfully completed master's degree in Health or Clinical Psychology
• Licensure or equivalent state authorization to provide treatment in Spain
• 3 years of experience in psychological counseling, psychotherapy and leading group services
• Capacity to provide consultation to both internal and external stakeholders
• Organizational skills and structured way of working, high ability to prioritize
• Ideally experienced in leading and implementing strategic wellbeing programs
• Excellent interpersonal and communication skills
• Creativity and ability to think out of the box
• Enthusiasm and ability to motivate a team

We will offer:

• Permanent employment contract
• Private health insurance after probation period and daily meal allowance from day one
• Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
• Advanced job opportunities in our internationally growing company
• Great office with modern workspaces at the city center of Barcelona
• Positive international working environment; fun floor with PlayStation, table tennis, and many more
• Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation
• Appealing benefits like regular fruit deliveries for a healthy lifestyle and free drinks
• Several partnerships with fitness centers, restaurants, beauty care and more
• Attractive employee referral bonus programs

Join our team and apply now!

We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

If you are looking to develop your career, join our lovely team. Feel free to submit your CV (in English) including your salary expectations.

About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Equal Opportunity Employer
TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if they are equally qualified.

#LI-DNI

Additional Job Description

Are you looking to develop your career and take on larger responsibilities in an exciting and growing environment? We are currently looking for a Wellbeing Team Leader (m/f/d) to work in a very prominent location in Barcelona

Language Reference Spanish

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.