Description and Requirements

Are you ready to lead a team ensuring the seamless operation of a dynamic office space? We are seeking an experienced and proactive Facilities Manager to oversee all aspects of building management. You will lead a team to maintain critical systems, coordinate with internal departments and external vendors, and ensure our workspace remains clean, safe, and efficient for everyone.

Key Responsibilities:

• Team Leadership: Manage and guide a team of maintenance staff, cleaning personnel, and contractors to deliver excellence in facility management.
• Point of Contact: Act as the main liaison for internal departments and external service providers to address facility-related needs and ensure smooth communication.
• Facility Operations: Oversee the day-to-day operations of the office, ensuring that all building systems are fully functional, reliable, and well-maintained.
• Maintenance Coordination: Develop and implement schedules for preventive maintenance, handle emergency repairs, and manage unplanned maintenance tasks.
• Cleanliness & Organization: Ensure the office environment is clean, organized, and well-maintained.
• General Administration: Manage and develop processes for general administrative functions such as reception desk, mail and courier services, inventory of fixed assets, travel desk, stationery, car fleet, and stock management.
• Budget & Compliance: Manage budgets for maintenance activities, monitor expenses, and ensure compliance with all relevant regulations.
• Vendor Management: Coordinate with external contractors for repairs, upgrades, and specialized services.

Qualifications:

• Experience: At least 3 years of experience in a similar role, overseeing facility operations and managing teams.
• Education: A degree or certification in Facility Management or a related field is a plus.
• Leadership Skills: Proven ability to manage and guide teams effectively.
• Organizational Skills: Strong ability to prioritize tasks and oversee multiple projects simultaneously.
• Languages : Proficiency in both English and German (minimum C1).
• Problem-Solving: A proactive mindset with the ability to address challenges swiftly and effectively.

What we offer:

• Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
• Advanced job opportunities in our internationally growing company
• Great office at the city center of Essen
• Positive international working environment
• Fun Floor with PlayStation, table tennis, and much more
• Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks
• Attractive employee referral bonus programs
• Intriguing and diverse responsibilities

Join our team and apply now!

If you are a detail-orientated, proactive professional with a comprehensive understanding of facility management, we'd love to hear from you!

About us: Since founded in 1998, excellent customer service has been our passion - in 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if equally qualified.

#LI-DNI

Additional Job Description

Are you ready to lead a team ensuring the seamless operation of a dynamic office space? We are seeking an experienced and proactive Facilities Manager for our office in Essen.

Language Reference English German

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.