Passionate about travel and tourism?
Do you enjoy helping people and ensuring their trips go smoothly? Join a multinational in Lisbon and support travelers from all over the world by managing their bookings and delivering excellent service.

Your responsibilities

• Manage bookings: create, modify, or cancel reservations via phone, email, and chat.

• Assist clients during the after-sales process by answering questions and handling requests.

• Support back-office operations such as ticket issuing, modifications, and cancellations.

Your profile

• Native level of German and good command of English.

• Strong interest in travel and the tourism industry.

• Excellent communication and listening skills.

• Customer-service mindset: attentive, proactive, and solution-oriented.

• Energetic, innovative, and comfortable working in a fast-paced environment.

• Excited about intercultural exchange and the expat lifestyle.

• Already living in or willing to relocate to Lisbon.

• Valid Portuguese work permit (mandatory).

What’s in it for you?

• Contract: 12-month contract from the first day of training (fully paid).

• Working hours: Full-time, 40h/week – rotating shifts Monday to Sunday between 8 AM and 10 PM.

• Salary package:

  • €1,235/month × 14 salaries/year

  • • €150/month bonus

  • • Meal vouchers: €6/workday

• Probation: 30 days.

Relocation & benefits

• Financial help for relocating candidates.

• Private health insurance from the start of the contract.

• Stable job with opportunities to grow within the company.

• Family-style working environment within an international and multicultural team.

• Opportunity to work with top global brands in the travel industry.

Life in Lisbon

• A colourful city full of culture and history.

• Affordable lifestyle compared to other EU capitals.

• Famous Portuguese cuisine and café culture.

• Warm climate with beaches nearby.

• A lively international community with a friendly, relaxed vibe.

Your future company

This fast-growing multinational has more than 50,000 employees worldwide, supporting over 500 global brands with outstanding customer service. Combining technology and human touch, they have built a worldwide reputation as a leader in outsourcing. Now, they are welcoming new German-speaking talents to join their Lisbon hub.