If living abroad, making international friends and enjoying life in Portugal tempts you, we might be the perfect match. We are looking for a person who is ready for challenges and supports customers with their questions. You are responsible for the needs of the customers and find the best solution to make them happy again.
Your responsibilities and impact as Customer Service for Taxi App will be
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Being a mentor to consumers in different fields (depending on the project)
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Providing the best possible answers and solutions to customer inquiries via phone, email, or social media
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Delivering calm and efficient troubleshooting for issues related to the shopping experience
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Redirecting complex cases to the appropriate departments
Skills, qualifications and interests you need to succeed in this role
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You speak native French and have at least a B2 level in English
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You understand the impact of excellent customer experience
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You are an attentive listener and skilled communicator
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You are proactive, energetic, and enjoy fast-paced work
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You are enthusiastic about intercultural environments and expat life
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You already live in Lisbon or are willing to relocate
What’s in it for you
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Type of contract: long-term fixed-term contract, renewable yearly
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Working hours: full-time (40h/week), rotating shifts (Monday to Sunday, 7:00–21:00)
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Salary conditions:
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Including accommodation (shared flat, all bills included): 1040€ gross/month
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Excluding accommodation: 1240€ gross/month
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Training: intensive onboarding (4 weeks) paid at 50% of your hourly wages (lower taxes)
Relocation package for international candidates
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Reimbursement of initial flight expenses after 9 months
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Airport pick-up
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Yearly return flight to your home country (within the EU)
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Help with paperwork, opening bank account, etc.
Extra perks
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Private health insurance after 6 months (in addition to standard coverage)
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Free Portuguese lessons, cooking classes, sports activities, and social events
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Portuguese public holidays and 22 days of paid holidays