Your Responsibilities

• Provide top-notch customer support (B2C) via phone and email.
• Understand, analyze, and solve customer and partner issues.
• Work closely with the account management team to gather information and resolve complex cases.
• Offer proactive feedback and suggestions to improve products and services.

Who You Are

• You have previous experience in a customer-facing role (B2C is required, B2B is a plus).
• You are organized, detail-oriented, and empathetic.
• You enjoy problem-solving and delivering a great customer experience.
• Languages: Native in French, B2 in Spanish and English (spoken and written).
• Knowledge of other languages like Italian, Portuguese, German, or Dutch is a plus.
• You are based in Barcelona and have NIE+Spanish Social Security Number.

Why Join This Company?

• Attractive salary package.
• A fast-paced and stimulating international work environment.
• 32 days of paid vacation per year.
• Permanent full-time contract, Monday to Friday, 9-18h.
• Hybrid work model with a centrally located office in Barcelona.