As a Technical Support Advisor your role is, together with your team, to handle customer issues with empathy and efficiency. Besides speaking your native language, you also need to be fluent in English.

The role consist in handling and responding to end-users’ requests through multiple contact channels (phone, e-mail, chat).

It requires maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. Also, performing data entry and use of software programs.

Job Requirements

• Being native/fluent in German and English in a communicative level.
• Politeness, courtesy and good communication skills.
• Time management and multitasking abilities.
• Ability to work in groups.
• Flexibility in working hours and ability to work in shifts.
• Software skills.
  
  

What We Offer

- Relocation package that includes:

• Airplane tickets
• Taxi from the airport
• 4 weeks free Hotel accommodation
• Agency support to find a new place to stay
• Free support from the Employee Relations department during the hiring process, with regard to your Social Security number, Health Insurance (IKA), Tax Number, and Bank account, etc.

- Paid training to keep you up to date on products and procedures.

- In-house doctor and private medical insurance.

- Excellent career advancement opportunities.

- International working environment.

- Company-organized festivals, parties, excursions etc. throughout the year.

- Discounts for our employees all over Athens.