Our Client a call centre based in Riga in Lativa requires German Customer Service Advisors.  Office Based!

• Near native (interpreted as CEFR level C1) or native relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems
• Previous experience in an outsourced customer service environment is an advantage.

Your main role will be to answer incoming calls in order to answer customer queries and resolve issues.

You must be fully flexible to work shifts and also:

• Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications,
• Optimistic, friendly, positive, and self-motivated personality,
• Ability to work in team,
• For agents handling written customer contact: Excellent written communication skills in the relevant market language and a typing speed of minimum 50 words per minute,
• No remarks in a background check performed by Supplier, e.g. no criminal record, nor any default payments and no existing payment annotations. This includes: no instances of payment defaults, arrears, or unfavorable credit data

Minimum age of 18 years old.

Attractive relocation allowance options available