Job description, responsibilities, and duties

Brno, the Czech Republic, Full-time

Our Client provides career opportunities and stable employment in multinational environment where YOU can get a chance to use various languages, be a part of the prominent and world-famous brands, acquire and upgrade IT skills working from the all-new office building in the center of Brno.

Your workday will just fly by as you will:

• Manage and resolve customer claims with professionalism and fairness;
• Investigate claims thoroughly and determine the appropriate course of action;
• Ensure compliance with company policies and procedures;
• Analyze claim trends and identify opportunities for process improvement;

Why does our client choose you? You definitely:

• Speak and write Portuguese (C2+) and English (B2+) fluently;
• Have strong communication, interpersonal and problem-solving skills;
• Are able to multitask effectively and prioritize workload in a fast-paste environment;
• Have excellent analytical and data-driven decision-making skills;
• Are experienced in relevant software systems (e.g., CRM, claims management software);

Employee perks, benefits:

• Hybrid work model;
• Long-term and stable cooperation;
• Performance bonus;
• Financial appraisal for referring your friends and acquaintances;
• Monetary compensation for the night shifts and compensation days for working during the Czech state holidays;
• Meal allowance;
• Multisport card;
• Benefit card;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 25 days of paid leave;
• Modern offices (Vlnena Street) with a game room, a silent zone, kitchenettes, and a terrace in the center of Brno, 2nd largest city in the Czech Republic;
• Expat Assistance Services for new joiners;
• Relocation Package;
• Teambuilding activities;

About Us - Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.  

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.