Your responsibilities and impact as Back Office Agent will be:

• Reviewing and scanning content on the app

• Checking if it is appropriate and coincides with the platform guidelines

• Evaluating reported content

• Safeguarding the user experience

Skills, qualifications and interests you need to succeed in this role:

• C1/native German speaker + an advanced level of English (B2)

• Well-developed critical thinking skills

• Affinity for social media

• A reliable and proactive approach to entrusted tasks

• Any previous experience in customer service or content moderation would be desirable, although not required

• Committed to providing high-quality, accurate information

• Availability to work on the weekends

What’s in it for you?

• A full-time contract for 6 months of 40hrs/week

• 24/7 Monday to Sunday rotative shifts

• Fixed shifts in the morning (07:00 – 16:00), afternoon (14:00 – 23:00) and night (22:30 – 07:30) on a rotative schedule

• A package in line with the market: 950 € gross/month (14 times a year) + 450 € gross/ month (12 times a year) + 7.63 €/day meal allowance + Private Health Insurance

• If you live outside Portugal: reimbursement (up to 700€) of initial flight ticket after 90 days within the company + hotel room for 28 days 

• If you live inside of Portugal: reimbursement of travel costs (up to 150€) after 90 days within the company 

• Fully paid training, professional development and career evolution

• Work in an international environment in a multinational company in Porto

• An interesting work environment in a modern hub with an international team

Your Future Company:

Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.
In their international hub in Porto, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.