Are you on the lookout for a position that allows you to delve deeper into the optics sector? Do you have a passion for assisting individual customers with their optical needs? If you thrive in a dynamic, customer-centric environment and possess excellent communication skills, we have an exciting opportunity for you in Valencia, Spain!
Your responsibilities and impact as a Customer Specialist will be:
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Support B2C customers mainly over e mail and chat, but also phone
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Constantly brainstorm with your colleagues to improve the Customer Experience
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Troubleshooting, innovation, and change management are part of the daily business
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Control and handle payment inquiries from sellers and buyers through various client platforms
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Responsible for Trustpilot reviews improving overall company NPS through excellent service
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Flagging and escalation of customer queries and coming up with suitable solutions
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Mapping and improving business processes to enhance customer journey and satisfaction
Skills, qualifications, and interests you need to succeed in this role:
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Proficiency in the Dutch language at a native speaking level and a C1 level in the English language
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Minimum MBO4 diploma
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Competency in using computers
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Excellent communication skills
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You are proactive and solution-oriented
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You are interested in working in an ambitious team
What's in it for you?
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Yearly gross salary of €18.000
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Free Spanish classes
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Great Friday evening drinks
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Fitness bootcamps to stay fit and active
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Mindfulness classes
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Improve your professional skills: communication, innovation, and implementation of new technology
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Free lunch and breakfast at the office
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An international, close working environment with 24 nationalities
Your Future Company:
Based in Valencia, a refreshing start up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow.