Are you passionate about beauty and social media? Engage with a vibrant online community, manage conversations, and shape brand interactions. Use your customer service skills to foster online engagement and ensure an outstanding customer experience. Enjoy a dynamic work environment, career growth opportunities, and exciting benefits in sunny Porto, Portugal. Ready to make an impact? Apply now!

Your responsibilities and impact as a Community Specialist will be:

• Act as a brand ambassador and engage in social media conversations

• Respond to consumer comments and direct messages on social media platforms

• Foster and moderate social media communities in line with brand tone and values

• Escalate comments and messages when necessary 

• Maintain brand reputation and ensure consistent tone of voice across all platforms

• Conduct social listening to identify trends, risks, and viral topics

• Report on conversations and contribute insights through analytics tools 

Skills, qualifications and interests you need to succeed in this role:

• Customer Service experience (call center, support role, helpdesk, etc.)

• Strong empathy and customer satisfaction focus

• native German & B2 English 

• Good IT skills and ability to handle multiple digital tools efficiently

• Team player with a solution-oriented mindset

• Willingness to work in rotating shifts

What’s in it for you?

• €3,000 Signing Bonus

• Full-time contract (40h/week) on rotating shifts between 08:00–20:00, Monday–Sunday

Relocation support for international candidates, including:

• Reimbursement of initial flight (after 3 months)

• Airport pick-up and administrative support (bank account, NIF, etc.)

Accommodation assistance:

• With shared housing (bills included): €810–€1,100 gross/month

• Without accommodation: €1,130–€1,500 gross/month

• Paid training period (approx. 3 weeks)

• 22 vacation days per year (after 6 months of contract)

• Holiday and Christmas bonuses, plus meal allowance

• Health insurance from day one of your contract

• Free Portuguese lessons, cooking classes, sport activities & social events

• Real career growth in a global, multicultural company

Your future company:
Based in Porto, Portugal, this leading multinational is recognized for excellence in customer experience and sales support. You’ll join a diverse, inclusive team with colleagues from over 80 nationalities and enjoy strong onboarding, career development, and social integration support.

What to expect from living in Porto:

• Welcoming community of locals and international residents

• Coastal living with warm climate, beaches, and scenic views

• Affordable lifestyle with rich culture and delicious cuisine

• Famous for its historic charm and, of course, Port wine