The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,
adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

Key responsabilities

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market 
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met

Candidate's profile

• 3+ years proven work experience in a sales role
• Experience in coordinating a team
• A passion for customer experience and driving team results
• Experience in operations and strategy building
• Excellent Coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager
• Change Management skills
• French or Italian language proficiency required

What we offer:

• Full Relocation Support (including flights, accommodation & transportation)
• Indefinite contract
• Competitive remuneration package (14 Salaries/year)
• Achievable monthly performance bonus
• Daily meal voucher in Up Hellas Mastercard
• Private health insurance + Dental Care
• Opportunities for international Career through Concentrix International Mobility program
• Employee events
• Free gym, well-being activities, and a rooftop cinema with Acropolis views
• Enjoy your lunch break at our brand new corporate cafeteria 

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.

Concentrix Hellas is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.