📌 Claims & Disputes Specialist with German (Hybrid/Backoffice)

At Astrea Recruitment, we are passionate about turning job-seeking challenges into exciting career opportunities. With 18 years of expertise, we take pride in being among the best in the recruitment field.

We are currently looking for analytical, detail-oriented, and solution-driven professionals to join our global client – a leading multinational company delivering top-tier products and services worldwide. If you thrive in a structured environment and enjoy problem-solving, this could be the perfect role for you!

💼 Your Responsibilities:

• ⚖️ Manage and resolve disputes efficiently, escalating complex cases when necessary.
• 📊 Utilize technology tools like SAP for accurate CTC data and documentation.
• 📄 Provide supporting documents to customers and ensure timely follow-ups.
• ✅ Ensure compliance with company policies and deliver high-quality service.
• 🤝 Support team members and collaborate with the disputes team lead to improve processes.
• 📝 Update and document dispute resolution processes, continuously seeking improvements.
• 🔍 Gather data for audits and build strong relationships with stakeholders and internal finance teams.
• 🌍 Maintain positive collaboration with business units for seamless operations within the shared services center.

✔️ What You Need to Succeed:

• 🇩🇪 Fluency in German and English with excellent communication skills.
• 🏢 Experience in a multinational organization or shared services environment is a plus.
• 🎯 Customer-focused mindset with a high standard of service delivery.
• 🔍 Analytical thinker and problem-solver with great attention to detail.
• ⏳ Strong time management and task prioritization abilities.
• 🎓 Bachelor’s degree required.

🎁 Perks & Benefits:

• 💰 Competitive salary, rewards scheme, and paid annual leave.
• 🎟 Corporate discounts and social benefits package.
• 🎉 Recognition programs, team events, and social activities.
• 🏡 Hybrid work model (2 days at the office, 3 days from home).
• 📅 Full-time back-office role with standard business hours (weekends off).
• 🎓 Comprehensive training during the first 4 weeks, plus career growth opportunities.
• 🏢 Modern office environment with top-notch tools and resources.
• ❤️ Excellent health & wellbeing conditions in a supportive, friendly workplace.

📩 Ready to Apply?

If this opportunity excites you and you’re confident in your skills, we encourage you to take the next step! Please send your detailed resume in English (and don’t forget to mention the reference number SM_).

Rest assured, we will reach out to candidates whose profiles match our requirements. Your privacy is important to us – all information is handled in compliance with data protection regulations (Astrea Recruitment, reg. No 1809).