German Legal Online Operations Analyst (LOOA)

Role Summary

We’re currently looking for German Legal Online Operations Analysts to join us in our International Hub in Lisbon. The main purpose of the role is to review, analyze and act on reported online content.

Notice and takedown is a process operated by online hosts in response to court orders or allegations that content is illegal. It is widely operated in relation to libel and other illegal online content. This project supports removal of content on a search engine service that may violate the online law governed by DMCA.

You will be part of a rapidly growing multilingual team and will be working onsite with and alongside internal teams for a leading online multinational company.

Key Responsibilities

• Reviewing and analyzing content on an online platform.
• This content is predominantly in form of reviews (textual content), but you could encounter other formats as well (photos, websites, etc.)
• Analyzing this content following certain set of guidelines by the client and these guidelines contain legal analysis.
• You will not proactively research legal systems of specific countries/markets, the legal part of the position is applying the legal framework/guidelines provided to this LOOA team, when reviewing the content.
• You will be reviewing process incoming legal requests (intellectual or non-intellectual property)
• g. Legal Requests related to privacy claims, defamation, fraud, falsification
• Evaluate whether each request is indeed to be processed by the team project or whether there is grounds and validity for each request
• Understand and remain up to date with client's policies and guidelines
• Review the request within agreed turnaround times and standards of quality
• You will gain insights into specific types of digital law.

Requirements

• Strong English level
• Good communication skills, both verbal and oral
• 0 to 12 months of experience working in administrative tasks or other tasks that involve a lot of reading.
• Knowledge about BPO KPIs
• Proactive attitude and strong team-spirit
• Be organized and able to manage time and tasks efficiently
• Quick learner and adaptable to learn new processes, concepts, and skills
• Strong attention to detail and a desire to deliver
• Make sensible decisions to deliver the highest quality results while paying strict attention to details
• Tech saver and analytical profile

Compensation and Benefits

We offer: 

• Pleasant and inspiring working atmosphere 
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation 
• Professional development and clear career path 
• Free shuttle service to work
• Training & development opportunities 
• Competitive salary & relocation allowance and assistance*
• Free fruit, coffee, tea and water and a lot more!

Salary and Bonuses:

Base Salary:

• Less than 1-year of experience base gross annual salary 14,000 euros
• Between 12- 18 months of experience base gross annual salary 15,260 euros

• Between 18-24 months of experience base gross annual salary 15,680 euros

• With 3 years + experience base gross annual salary 16,100 euros

Language Bonuses:

• 2820 euros to 3240 euros in language bonus per annum

Meal Allowance:

• 7.63 euros per working day (Net)

Transportation allowance

• 720 euros per annum (Paid with salary)

Yearly Performance Bonus

• Up to 5% of the yearly gross base salary (Paid in the March of each year)

Additional benefits

Relocation Package & Bureaucratic Support (To obtain NIF and NISS)

• Local based in Portugal (Outside of Lisbon) - 1250 euros
• Hired within European space, inclusive of Portuguese Islands – 2500 euros
• Hired outside of Europe – 3500 euros
• Accommodation support bespoken to your needs and budget

(Please note all monetary relocation support will be included in the first payment cycle).

More Benefits

• Free access to the UDEMY business platform (Certified E-Learning Platform)
• Access to Wellness time and Activities
• Private Health Insurance (With Dental and Family Plan)
• Life Insurance

Working Conditions

• Shifts: Monday – Friday 9am-6pm
• Contract:  1-year (Renewable each year)

Location

• On-site in Lisbon, Santos.