Your responsibilities

• Handle customer inquiries related to the Omnipod Insulin Management System

• Process orders and coordinate product shipments to customers

• Provide empathetic, timely, and effective customer support

• Guide users in proper product usage and encourage adherence

• Collaborate with internal teams to ensure customer satisfaction

• Document all interactions accurately in the system

Your profile

• Native German speaker with good English (B2+)

• Interest in healthcare, medicine, or helping people

• Attentive listener and skilled communicator

• Proactive, empathetic, and problem-solving mindset

• Able to work in fast-paced, multicultural environments

• Willing to relocate to Portugal (valid work permit required)

What’s in it for you?

Contract

• 6-month or 1-year renewable contract

• Full-time (40h/week) with rotating shifts (24/7 schedule, includes nights)

Working hours

• Flexible rotating shifts across the week

Salary

• With accommodation: €1,230 gross/month

• Without accommodation: €1,612 gross/month

• Paid training (90% of wage during training period)

Training

• Comprehensive initial training on product and systems

• Ongoing coaching and career development opportunities

Relocation package

• Flight reimbursement after contract signing

• Airport pick-up and administrative support

• Free shared accommodation (all bills included)

• Annual return flight within the EU

• Free Portuguese lessons, cooking classes, sports activities, and social events

About the employer
This award-winning international BPO in Lisbon is recognized for excellence in customer service and employee support. With a diverse workforce from over 80 nationalities, the company offers a dynamic, inclusive environment focused on growth, wellbeing, and long-term career opportunities.