Do you want to start a career in the travel industry while living in Lisbon? Join a multicultural company that works with well-known global brands and be part of an international team in one of Europe’s most vibrant capitals. This is your chance to build a rewarding career abroad!

Your responsibilities and impact as Travel Booking Specialist will be:

• Representing an innovative online travel agency offering worldwide flights, hotels, and accommodation

• Managing customer queries in a service-oriented environment via phone and email

• Handling inbound and outbound calls and emails with efficiency and professionalism

• Assisting clients with bookings, upgrades, rescheduling, claims, and other travel-related needs

• Providing advice on travel options including financial considerations, dates, destinations, and packages

• Managing bookings and reservations, including alterations, cancellations, and issuing tickets

• Working with the back-office team to process modifications and cancellations

• Ensuring high-quality service, customer satisfaction, and building loyalty

• Growing your skills in the aviation industry with opportunities for internal progression

Skills, qualifications, and interests you need to succeed in this role:

• Native level of French and at least a B2 level of English

• Preferably 6 months of previous experience in Customer Service or Technical Support in a call center

• Strong communication skills, both written and spoken

• Problem-solving mindset and ability to work under pressure

• Enthusiastic, proactive, and a self-starter

• Team player with good analytical skills

• Customer and quality-oriented approach

• EU Citizenship or valid Portuguese work permit is required

What’s in it for you?

• Contract type: 6-month fixed-term contract

• Working hours: Monday to Saturday, rotating shifts between 8 AM and 8 PM

• Salary package:

  • €890 gross/month x 14 months

  • Up to €100/month performance bonus

  • Up to €70/month complexity bonus

  • Meal vouchers of €7.23 per workday

  • Reimbursement of some transport costs

  • Private health insurance and dental plan after 6 months

• Relocation package (for international candidates):

  • Reimbursement of initial flight ticket (up to €400) after 6 months with the company

  • 6 months of accommodation in a shared flat provided by the company (rental fee to pay)

• Fully paid training program to kickstart your career

• Multicultural and international work environment

• Career development opportunities and internal progression

• Chance to collaborate with some of the most recognized brands in the travel industry

Your Future Company

Founded in the early 2000s by two French entrepreneurs, the company has become a global leader in customer experience, employing over 50,000 people worldwide. From its international hub in Lisbon, it provides customer service solutions to some of the most progressive brands in travel, tourism, and beyond.