Join a global leader in smart lighting solutions and become part of a multicultural team in Lisbon. You will provide expert technical support to customers, ensuring they enjoy the best experience with innovative lighting technologies while collaborating with some of the world’s most recognized brands.

Your Responsibilities

• Respond to inbound customer requests and accurately document case information.

• Assist users with pre-sales inquiries, general questions, and technical support via phone, email, and social media channels.

• Maintain the brand’s tone of voice in all interactions, both in private channels and public platforms such as forums and e-commerce reviews.

• Deliver excellent customer satisfaction through professional and friendly communication.

• Work closely with an international team in a fast-paced environment.

Your Profile

• Native-level German speaker with a good command of English.

• Strong communication skills and customer service orientation.

• Motivated, committed, and able to work effectively in a team.

• Comfortable writing in German without errors.

• Sales or commercial background is a plus.

• Previous experience in customer service or credit recovery is an advantage.

• Willing to relocate to Portugal and embrace a multicultural lifestyle.

What’s in It for You

• Working Hours: Monday to Sunday, rotating shifts from 7 am to 7 pm (8 hours per day).

• Salary Package: €1100 gross/month paid 14 times per year + up to €100 monthly performance bonus + meal vouchers worth €7.23 per workday + transportation cost reimbursement + private health insurance and dental plan after six months.

• Relocation Support:

  • Reimbursement of up to €400 for your initial flight after six months with the company.

  • Accommodation in a shared flat for 12 months provided by the company (rental fee applies).

• Additional Perks:

  • Work-from-home option depending on your location in Portugal.

  • Fully paid training and career development opportunities.

  • Exposure to major global brands in a collaborative international environment.

Your Future Company
Founded by two French entrepreneurs in 2000, this multinational customer experience specialist has grown to over 50,000 employees worldwide. In their Lisbon hub, they deliver high-quality service for some of the world’s most forward-thinking brands, fostering an environment of growth, inclusivity, and innovation.