As a German-speaking Travel Booking Specialist, you will manage reservations, assist customers during the after-sales process, and ensure an outstanding customer experience for one of the world’s most prestigious airline companies. You will play a vital role in handling bookings, resolving issues, and delivering high-quality service in a dynamic, international environment.

Your Responsibilities

• Manage bookings by creating, modifying, or cancelling reservations.

• Assist clients via inbound calls with after-sales inquiries and requests.

• Handle back-office operations including ticket issuing, modifications, and cancellations.

• Ensure excellent customer service with a focus on efficiency and satisfaction.

Your Profile

• Native-level German and good English skills.

• Previous experience with GDS tools.

• Enthusiasm for travel and the tourism industry.

• Strong understanding of the importance of customer satisfaction.

• Active listening, excellent communication skills, and professionalism.

• Energetic, innovative, and proactive in a fast-paced environment.

• Willingness to relocate to Portugal for an international career.

• Valid Portuguese work permit required.

What’s in It for You

• Permanent contract (CDI) with a 3-month trial period.

• Monday to Sunday, rotating shifts from 8 AM to 5 PM.

• Competitive package:

  • €1,100 gross/month (paid 14x).

  • €100 monthly performance bonus + up to €100 additional performance bonus.

  • Meal vouchers worth €7.23/workday.

  • Partial transportation reimbursement.

  • Private health and dental insurance after six months.

• Relocation benefits for candidates outside Portugal:

  • Flight ticket reimbursement (up to €400) after 6 months.

  • 12 months accommodation in a shared flat (with rental fee).

• Fully paid training, professional development, and career advancement.

• Opportunity to work with leading global brands in a multicultural setting.

Your Future Company
Founded in 2000 by two French entrepreneurs, this international Customer Experience Specialist has grown to over 50,000 employees worldwide. From its Lisbon hub, the company delivers high-quality customer service solutions for some of the most innovative brands in the travel and tourism industry.