As a French-speaking Customer Service Agent for Expedia, you will assist travellers throughout their booking journey, from resolving issues during reservations to ensuring a smooth vacation experience. You will handle inquiries, provide solutions, and maintain strong client relationships to enhance customer satisfaction and loyalty.

Your Responsibilities

• Resolve issues during the booking process and provide clear instructions.

• Assist customers in finding the right booking and follow up during their trips.

• Process refunds and offer effective solutions to customer problems.

• Maintain and expand the client network through excellent service.

• Generate and manage qualified leads to support business growth.

Your Profile

• Fluent French; English is a plus.

• Passion for travel and tourism.

• Excellent communication and listening skills.

• Motivated, committed, and customer-focused.

• Comfortable working in a multicultural environment.

What’s in It for You

• Full-time, 40 hours/week, rotating shifts depending on the project.

• Salary options:

  • With free shared accommodation (all bills included): €1,040 gross/month.

  • Without accommodation: €1,240 gross/month.

• Relocation package for international candidates:

  • Reimbursement of initial flight after 9 months.

  • Airport pick-up and annual return ticket within the EU.

  • Assistance with paperwork and bank account setup.

• Free Portuguese lessons, cooking classes, sports activities, and social events.

• Career growth opportunities across different career paths.

Your Future Company
Based in Lisbon, this multinational leader in customer service solutions works with globally recognized brands like Expedia. With a multicultural team and a focus on employee growth, they provide a supportive environment where you can develop your skills and advance your career.