Join our client as a Luxury Concierge Agent and become the trusted point of contact for high-profile clients seeking bespoke experiences. You’ll craft tailored travel, dining, and lifestyle solutions, ensuring every client moment is extraordinary. If you are resourceful, service-focused, and passionate about exceeding expectations, we invite you to bring your expertise to our world-class concierge team.

What You’ll Do:

• Serve as the main contact for VIP clients, handling requests in Dutch/Flemish and English across phone, email, and chat.
• Coordinate exclusive reservations, luxury travel, and curated experiences based on individual client preferences.
• Offer expert recommendations on dining, events, shopping, and cultural activities in Lisbon and beyond.
• Manage urgent and sensitive client requests with discretion, efficiency, and attention to detail.
• Deliver seamless, personalized service from initial contact through to completion.

Your Skills & Experience:

• Native-level Dutch or Flemish, with at least B2 English
• Experience in customer service, hospitality, travel, or luxury services.
• Exceptional communication and problem-solving skills, with a proactive and diplomatic approach.
• Enjoy working with international, high-net-worth clients and delivering memorable experiences.
• Detail-oriented, adaptable, and comfortable handling complex and confidential requests.

Why Join Our Client?

• Permanent contract with a supportive, international team.
• 40-hour workweek with rotating shifts (Monday to Saturday, 7:00 AM – 9:00 PM).
• Competitive gross salary: €21,500/year, paid over 14 months plus quarterly performance bonuses.
• Hybrid work model after 3 months.
• Meal voucher card, €30 monthly transport allowance, and comprehensive health insurance (dental & optical included) after 6 months.
• Office based in central Lisbon