Are you ready to combine your passion for fashion with a career abroad? Join a top customer experience company in Lisbon and represent a leading fashion brand. You'll be part of an international team offering high-quality service to clients from around the globe.

Responsibilities

• Manage customer queries via phone and email

• Provide information about products and services

• Troubleshoot basic technical issues

• Maintain customer satisfaction with high-quality interactions

• Log all cases in CRM and ensure detailed follow-up

• Contribute to overall client satisfaction and performance goals

Profile

• Native-level French with fluent English

• Previous customer service experience is a plus (6 months minimum preferred)

• Tech-savvy and eager to learn new tools

• Great written and verbal communication skills

• Able to work under pressure and problem-solve efficiently

• Motivated, proactive, and a real team player

• EU citizenship or valid Portuguese work permit required

Offer & Benefits

• Full-time, long-term position

• Monday to Friday, rotating shifts: 8:30–19:00

• Salary:
  • €830 gross/month × 14 months
  • Up to €100/month performance bonus
  • Up to €100/month sales performance bonus
  • €7.23/day meal voucher
  • Partial transportation reimbursement
  • Private health & dental insurance (after 6 months)

Relocation Support

• Reimbursement of flight costs up to €400 (after 4 months)

• 4 months of accommodation in a shared flat (rental fee applies)

• Support with paperwork and settling in

Perks

• International, inclusive work environment

• Paid training and career development

• Work with globally recognized brands

• Multicultural team in the heart of Lisbon