Are you passionate about music, technology, and helping people? Join a global leader in customer and technical support in Porto as a French-speaking Technical Support Advisor for a major music streaming platform. Whether you're seeking your first international role or aiming to grow a career in tech support, this is the opportunity for you.

You’ll be assisting customers with everything from choosing the right product to installing software and solving tech-related issues. If you're curious, helpful, and solution-oriented, this role is a perfect fit.

Your Responsibilities

• Provide expert assistance to customers via phone, email, and chat

• Guide users through technical issues like software setup and device synchronization

• Assist with product recommendations and purchases

• Deliver high-quality support and build a great customer experience

• Handle multiple customer needs efficiently in a fast-paced environment

Your Profile

• Native-level French speaker with good English (B1 minimum)

• Interest in music-related products and digital software

• Good problem-solving and communication skills

• Energetic, proactive, and team-oriented

• Willingness to relocate to Porto

• Valid Portuguese work permit is required

What’s Offered

• Fixed-term contract (renewable yearly)

• Full-time schedule (40h/week)

• Two salary options:
  • With free accommodation (shared flat, bills included): €1,040 gross/month (depending on experience)
  • Without accommodation: €1,240 gross/month

Relocation Package

• Reimbursement of initial flight costs

• Airport pick-up upon arrival

• Yearly round-trip flight to your home country (EU only)

• Help with paperwork and bank account setup

Extra Benefits

• Private health insurance after 6 months

• Free Portuguese language courses

• Cooking workshops, sports activities, and regular social events

• 22 paid vacation days + national Portuguese holidays

• Clear internal promotion opportunities

About the Company

You’ll work for a multinational organization consistently recognized as one of the best providers of sales and customer experience services. Based in Porto, the company supports professional growth, offers extensive training, and ensures you’re socially integrated from day one. You’ll be joining a diverse team of over 80 nationalities.