Location: work from home in Portugal

Role: German speaking Client Support - work from home

Salary: basic gross p/m Euro 1100 (paid 14x per year) + Euro 100 gross p/m performance bonuss and 7.23 net Euro per working day (=roughly 150 euro Net p/m) food voucher

Working hrs: 40 hrs p/week rotational between: Monday to Sunday, between 07:00 and 23:00

The Company

Our client is a global outsourcing partner - they currently operate in over 35 different countries worldwide. For their multilingual hub in Portugal, they are looking to recruit German Customer Support Agents. Full work from home in Portugal is available for this role.

The Role

We are currently recruiting for a German-speaking Customer Support Representative to join the team of a well-known banking client. This is a service-oriented inbound role focused on delivering outstanding customer care. You will assist customers with inquiries related to bank partnerships, reward programs, and general account-related questions.

This is an excellent opportunity for individuals who enjoy helping people, thrive in a structured environment, and are looking to build a career in the financial services or customer experience sector—all from the comfort of your home in Portugal.

Key Responsibilities:

• Handle inbound customer queries in German via phone, email, or chat
• Assist customers with reward program information, eligibility, and redemption
• Provide accurate information about bank partnerships and associated offers
• Ensure high levels of customer satisfaction through effective communication and problem-solving
• Work collaboratively with internal teams to resolve issues efficiently

Requirements

• Fluent German
• Good command of English
• Previous Customer Support experience desired
• Excellent communication skills
• Ability to multi-task and attention to details

Salary and benefits

Competitive monthly gross salary of basic gross p/m Euro 1100 (paid 14x per year) plus monthly performance bonus of up to 100 Eur p/m gross plus net per working day 7.23 Euro food voucher.  Fully paid training is provided. Excellent career opportunities. Free health insurance after 6 months in service. 

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com