🌴 Junior Vacation Support Specialist (Spanish + English)

📍 Porto, Portugal | 🕒 Day & Night Shifts | 🔁 On-site

Love helping people and speaking Spanish and English fluently? Ready to support vacation-goers and turn their travel troubles into smooth experiences?

Join a global company that’s redefining customer service and support in the travel industry — and take your career on a journey of its own!

At Astrea Recruitment, we’ve been helping people find the right opportunities for over 18 years. This time, we're partnering with a major international client — a leader in tech-powered customer experience — to find a motivated Junior Vacation Support Specialist.

🧭 What you’ll be doing:

• Be the go-to contact for travelers needing help or guidance
• Respond to calls and emails with professionalism, speed, and empathy — even in urgent situations
• Troubleshoot and resolve issues using provided tools
• Escalate complex problems when needed to ensure quick solutions
• Keep things organized, accurate, and always customer-focused

🧩 What you bring:

• Fluency in Spanish and English (C1) – both written and spoken
• Cool head in fast-paced situations; you thrive under pressure
• Excellent multitasking and communication skills
• Attention to detail and a structured approach
• Goal-driven, self-starter who can work independently and as part of a team

🎁 What’s in it for you:

• Full-time, permanent contract (40h/week), rotating shifts between 07:00 – 03:00
• Performance bonuses + language and role-based salary complements
• Meal allowance, plus holiday and Christmas bonuses (monthly or lump sum)
• 22 business days paid vacation, extra pay for Portuguese public holidays
• Relocation support – help with housing, travel reimbursement, and financial aid during your first months
• Fully paid training from day one
• Medical and dental insurance after 6 months
• Full support with documentation for non-Portuguese residents

Sound like your next adventure?

Send your CV in English and don’t forget to include the reference number SM_.

Only shortlisted candidates will be contacted. We value your privacy — your data is safe with us and handled in accordance with the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).