Experience the power of a game-changing career  

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  

If you’re looking to grow and be inspired, as a Operations Manager in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.  

Career growth and personal development  

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.  

What you will do in this role  

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.  

As an Operations Manager on our team, you will:  
  

- Lead and support team of Supervisors  
- Work on monitoring and improving KPIs and operational processes  
- Monitoring and compliance with quality processes  
- Managing and supervising team  
- Optimization of work processes and staff productivity  
- Collect metrics, analyze and report to Client when required  
- Review dimensioning forecasts, carry out deviation and needs analysis   
- Conduct regular coaching sessions as well as refresher training for Team Leaders to maintain product/tools knowledge and make them successful at their day-to-day work  
- Lead supervisory meetings, coordinate leadership team actions, be a judge if no common agreements  
- Understand client´s expectations and work towards them  
- Be prepared to update daily, weekly, monthly, quarterly and year business reviews and be able to present them when required  

Concentrix is a great match if you:  

- Are proficient or bilingual in English 
- Have a strong background in customer service and contact center environments 
- Demonstrate excellent communication and listening skills 
- Possess strong organizational and time management abilities 
- Are self-motivated, proactive, and able to work independently 
- Show empathy and a logical approach to problem-solving 
- Have solid management skills and professional presentation 
- Are proficient in Windows and MS Office, especially Excel and PowerPoint 
- Are familiar with key service metrics like SLA, KPI, CSAT, and productivity  

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.  

What’s in it for you  

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.  

- Full-time 39 hours/week permanent contract: Monday to Friday from 09:00 to 18:00
- Salary 22 400 euros gross/year + up to 5000 euros gross/year in bonus + Restaurant Ticket
- Central location in Barcelona  
- Full paid training on the company and the project you'll be working on  
- Career development programs, specialized courses  
  

Experience the best version of you!  

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.  

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”  

Concentrix is an equal opportunity employer  

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 
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