An exciting role has arisen for a talented German speaker to join a successful Luxury Fashion e-commerce team based in Southwest London. We are looking for a skilled bilingual Customer Service Representative to join their fun, dynamic and friendly team!

Your responsibilities will include:

• Dealing with a wide range of enquiries across multiple platforms at the same time in a timely manner.
• Providing product information and orders management.
• Delivering exceptional customer service and drive excellent customer satisfaction rating by being a brand ambassador and representing company values.
• Building a reliable rapport with delivery service providers to swiftly address any arising issues and foster trust.
• Supporting stores and resolving issues.
• Troubleshooting the e-commerce system and providing support to the managers.
• Keeping CRM up to date.

About you:

In order to succeed in this role it is essential for you to have strong communication skills and the ability to work well in a fast-paced environment. This is a fantastic opportunity for a German speaker with customer service experience to get involved in a friendly, creative, outgoing team!

Profile:

• Required to be fluent in German and English, both written and spoken.
• Proven experience within a customer service or customer support role.
• Able to work well in a fast-paced environment.
• Have strong IT skills, including Microsoft programs, experience in Zendesk desirable.
• Great communication and organisational skills.
• A strong problem solver with a solutions-oriented approach.
• Capable of self-motivation, multitasking, and effective prioritisation.
• Excellent team player

To apply, please send your CV in English and in Word format to Tom.
languagematters is acting as an employment business in relation to this vacancy.