You are passionate about fashion and want to share your knowledge with other people? You are interested being part of a multicultural team in a company which works alongside well-known brands like Calvin Klein and Tommy Hilfiger and Abercrombie & Fitch? You want to relocate to the beautiful Portugal – Lisbon?

Your responsibilities and impact as a Customer Service Agent will be:

• Being a fashion mentor to the customers during their shopping experience

• Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media

• Answering questions and providing troubleshooting regarding the products, orders, payment methods or shipping, while always remaining calm and polite  

• Transforming online credit simulations into completed files

• Handling calls for prospects and clients

• Being in contact with other departments and redirecting related cases and issues to responsible departments

What’s in it for you?

• Type of contract: yearly

• Working hours: 40h/week (8h/day) from Monday to Sunday, 7am - 9pm

• Salary conditions* – 2 options:

1. Including free accommodation (shared flat, all bills included): 1040€ gross/month

2. Excluding accommodation: 1240€ gross/month

• Relocation support for international candidates:

• Reimbursement of your initial flight expenses

• Airport pick up

• yearly two-way flight ticket back to your home country (within the EU)

• Help in paperwork

• Free Portuguese lessons, cooking classes, sport activities and social events organized by the company

• Real career opportunities: opportunity to enter a development program within 6 months to get access to other opportunities within the company: from different projects to QA, Team Lead or Supervisor roles

Skills, qualifications and interests you need to succeed in this role:

• A native level of French and a good level of English

• Enthusiasm about fashion and trends

• Knowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skillful at communicating with people  

• Living in or willing to relocate to Lisbon for an international career and life experience

• Having a valid Portuguese work permit (required).

What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history

• Pros of living in a European capital on a budget

• Delicious Portuguese cuisine and famous cafe culture

• Friendly people, good vibes and a happy-go-lucky urban life

• Warm climate all year and a sunny beach life next to the Atlantic

• A large English-speaking local community and international environment